BebaFleet

You can sign up by downloading the BebaFleet app from the Google Play Store or Apple App Store. Simply follow the on-screen instructions to create your account using your phone number and email address.

The BebaFleet app uses a secure login method. You can reset your password or log in via a one-time passcode sent to your registered phone number.

You can update your profile information, such as your name, phone number, and email, directly within the 'Profile' section of the BebaFleet app.

Fares are typically calculated based on a combination of factors, including distance, time, traffic conditions, and demand. The app provides a fare estimate before you confirm your booking.

Yes, you can book a ride for a friend or family member. Simply enter their pickup and drop-off locations and they can be the passenger for the trip.

You can cancel a ride without charge within a 3-minute grace period after a driver accepts the booking. After this period, a small cancellation fee may apply to compensate the driver for their time.

You can apply a promo code in the 'Payments' or 'Promotions' section of the app before confirming your ride. The discount will be applied automatically to your fare.

We accept various payment methods, including mobile money (e.g., M-Pesa), credit/debit cards, and cash. You can add and manage your preferred payment methods within the app.

After each completed trip, a digital receipt will be sent to the email address registered with your BebaFleet account. You can also view trip history and receipts within the app.

All drivers are required to undergo a verification process, including background checks and vehicle inspections. The app also allows you to share your trip details with trusted contacts in real time.

You can contact the driver directly through the app for a limited time after a trip ends. If you are unable to reach them, please contact our customer support team immediately with your trip details.

You can report any issues through the 'Trip History' section of the app. Select the relevant trip and choose the 'Report Issue' option. Our support team will review your report and take appropriate action.

You can reach our customer support team 24/7 through the in-app chat feature. You can also send an email to our support address for less urgent inquiries.