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Frequently Asked Questions



For Clients


  • How do I book a ride or a delivery on Beba Fleet

    Using the app is quite straightforward,once you are signed in,the app is quite easy to navigate.When stuck,don't hesitate to contact support

  • Is my payment secure when using M-Pesa on Flutter wave on the app

    Absolutely

  • Can I track my driver or delivery in real-time

    Of Course

  • What happens if I need to cancel my booking? Is there a cancellation fee?

    Clicking cancel button on bboking pages does the Job.No cancellation fee whatsoever

  • Is it possible to schedule rides or deliveries in advance?

    Yes. You can do so by clicking on the Request later button on the App

  • How can I rate my driver or delivery person and provide feedback on my experience?

    On completing your ride,you will get a dialogue propmt to do the rating

  • Are there any loyalty rewards or referral programs for frequent users?

    Sure,on the settings screen,there is a referal screen from which you can grap the referral code which gives rewards on succesfull sign ups

  • What measures are in place for my safety and security when using Beba Fleet?

    User data is encrypted and passwords hashed.The servers are secured by powerful firewalls

  • Is there a Support /emergency number on the app

    Absolutely.Press on the Emergency call on the settings screen



For Drivers


  • How do I sign up as a driver on Beba Fleet?

    On the Sign Up screen,tap on the driver's tab and fill in your details

  • What are the requirements and qualifications for drivers?

    Driving licence,NTSA Inspection,Acceptable cars:1200cc and below,year 2011 and above,diligence

  • How do I add my bank account for withdrawals, and how often can I make withdrawals?

    Tap the documents tab on the setting screens and add your Payment

  • What documents do I need to provide to verify my identity and vehicle information?

    Driving license,Psv badge valid,Inspection report,Ntsa inspection report,Psv insurance,Picture of car

  • What is the process for receiving payments through M-Pesa on Flutter wave?

    Weekly bank/mpesa deposits are made to drivers against their earnings and payment details

  • Can I choose my working hours and areas of operation?

    Absolutely,you got control over what hours you are on duty

  • What support and resources are available to drivers if I encounter issues while using the app?

    There is a support tap on the settings screen to contact Company staff for technical support

  • Is there a Support /emergency number on the app

    Absolutely.Press on the Emergency call on the settings screen